Payments:

• All services must be paid in full at time of purchase — no exceptions, unless using AfterPay.

Payment Assistance:

• JRB K-9 offers “Buy now, Pay Later” with AfterPay which you can select when checking out. If you choose AfterPay, your agreement is with this third party. JRB K-9 has no involvement and cannot act as support or intervene on your behalf. Your ability to use AfterPay is based on your own credit history. AfterPay may impose spending limits which are out of our control.

Cancellations , refunds, No-shows and tardiness:

When you make your reservation with JRB K-9 for any of our services, we hold that space for you and your dog. We often have a waiting list, so as a common courtesy, we ask for appropriate notice to have time to re-book your time slot. Because of this, we must strictly adhere to our cancellation policies. Please note, specific cancellation policies apply during the holidays. Holiday policies are listed within the service categoories below, as applicable. We will always make every attempt to work with you and accommodate your schedule.

• We attempt to send an email and/or a reminder text to your cell phone number prior to your appointment when possible. Whether or not you receive a reminder, you must be available on the scheduled date and time.

• If you’re unable to keep your appointment for any reason, we require a full 72-hours notice via email at jrbk.9@aol.com and you will be rescheduled as soon as possible.

• All cancellation requests must be submitted in writing to: jrbk.9@aol.com

• In a true emergency, please contact us immediately at 818-933-1590. We will handle your situation on a case-by-case basis. However, keep in mind that lack of childcare, getting stuck in traffic, last minute requests to reschedule your session, and failure to check emails, voicemails, and/or text messages are not valid reasons to miss any appointment. Our 3-day cancellation policy allows us sufficient time to contact another client who may be waiting for an appointment.

  • Dog Behavioral Assessment:

    • A $50 cancellation fee applies to any cancelled behavioral assessment.

    • If you are a no-show to your scheduled assessment or fail to cancel in accordance with our policies, your assessment will be forfeited and no refunds given.

    • Clients who arrive late for their dog’s assessment will have a shorter appointment time.

  • Private Dog Training:

    • A 10% cancellation fee applies to all training programs if cancelled 30-days or more from your start date.

    • A 50% cancellation fee applies to all training programs if cancelled less than 30-days from your start date.

    • Training program cancellations within 72-hours of your start date are non-refundable.

    • If you are a no-show to your first scheduled training session, or fail to cancel in accordance with our policies, your training program will be forfeited and no refunds given.

    • Clients who arrive late for training sessions will have a shorter appointment time.

  • JRB K-9 Board & Train:

    • A 10% cancellation fee applies to all board and train programs if cancelled 30-days or more from your start date.

    • A 50% cancellation fee applies to all board and train programs if cancelled less than 30-days from your start date.

    • Board & train program cancellations within 72-hours of your start date are non-refundable.

    • If you are a no-show to your scheduled board & train drop-off, or fail to cancel in accordance with our policies, your training program will be forfeited and no refunds given.

  • Boarding:

    • There is no charge for cancelling your boarding reservation 30-days or more in advance of your reservation.

      • 45-days, or more, during holidays.

        • JRB K-9 defines holidays as all federally observed holidays. Your boarding reservation is considered a holiday reservation if one or more of the federally observed days falls within your reservation.

    • A 50% cancellation fee applies to all boarding reservations if cancelled less than 30-days from your start date.

      • Non-refundable during holidays.

    • Boarding reservation cancellations with less than 72-hours from your start date are non-refundable.

    • If you are a no-show to your scheduled boarding drop-off, or fail to cancel in accordance with our policies, your reservation will be forfeited and no refunds given.

  • Additionally:

    • In the unlikely event you have unused training sessions, there are no refunds for unused sessions of training programs. We will credit your account for those unused sessions and they must be used within (6) months of initial purchase. Unused portions of private training and board & train programs are non-transferrable to other dogs, owners, or new handlers.

    • If you move out of the area after you’ve purchased a private training or board & train program, or before you’ve completed your program, or you decide you live too far away, no refunds will be given, and the program, or remaining training, is not transferable to another dog.

expiration:

• All private training and board & train programs expire (6) months from purchase date. We recommend booking your training sessions as soon as possible as our calendar fills up quickly.

• If your expiration date is approaching, you must resume training sessions without interruption. You must begin your private training or board & train as soon as you can be added to our schedule. Because our schedule is tight, you may not request scheduling later than 30 days after we have set the dates for the resumed training sessions or a drop off slot assigned for you. We cannot postpone drop off dates unless there is a true emergency.

SCHEDULING:

• All training programs are customized for your dog based on their behavioral assessment. Therefore, in order to set your dog up for success, all private training sessions must be scheduled consecutively, on a weekly basis, unless otherwise agreed upon with JRB K-9.

• We strongly recommend all boarding and board & train programs are booked at least 30-days out, or more. During holidays, we recommend booking at least 45-days out, or more.

• Rescheduling a single private training session is permitted if requested no later than 72-hours prior in writing to: jrbk.9@aol.com. Rescheduling your block of private training sessions is permitted if requested in writing no later than 14-days prior to your scheduled start date. Contact us at: jrbk.9@aol.com.

Contact information:

• We must be able to contact you. We require a cell phone number with voicemail that you check regularly and a current email address.

Multiple dog discounts:

• A multi-dog discount is occasionally available when purchasing more than one training package or board & train program for two or more dogs from the same household at the regular price, if purchased and paid for on the same day, at the same time, with a single transaction. This discount cannot be used with other offers, sales, or discounts. Training must be consistent and uninterrupted prior to expiration date, which applies to both dogs. Handlers MUST be in same household. One package per dog. Packages expire together, on the same day.

Kennels:

• All dogs are assigned their own kennel for safety purposes.

• Dogs are exercised outdoors with supervision (3) times/day. 

VISITATIONs:

• We do not allow visitations while your dog is with us for board and train, as your presence is disruptive to your dog’s progress. We take care of your dog as if they were our own! We will be happy to update you weekly to give you peace of mind that your dog is safe and happy to be with JRB K-9.

Guarantees:

• It is unethical to give any promises, timelines, or guarantees for training results. We are all on your dog’s timeline in terms of how readily they learn or how resistant they are to training. Your dog’s success also depends on your dedication to learning vocabulary and techniques, attending dog training sessions on a set and uninterrupted schedule, consistent daily practice during and after training, multiple owners/family members being on the same page, frequent socialization, on-going guidance, follow-up training when needed, the health and age of your dog, and more.

Vaccines:

• JRB K-9 requires (3) vaccinations for any dog boarded in our care: Rabies, DHPP, and Bordetella.

• If the Bordetella vaccine has never been given or has lapsed in validity, it needs to be administered at least 5 days prior to the dog’s stay.

• Proof of vaccines must be provided to us prior to arrival. Please email it to: jrbk.9@aol.com

• The rabies certificate must include the following information:

  • Your Name

  • Your Dog’s Name

  • Date of Vaccination

  • Date Vaccine Expires

  • Veterinarian’s Name and Signature (or stamp)

  • Manufacturer of Vaccine

  • Lot/Serial Number

  • Lot Expiration 

REscues:

• Please email a copy of shelter paperwork to: jrbk.9@aol.com

leas & Ticks:

• Dogs must be free from fleas and ticks – dogs will be inspected upon check-in and if fleas are noticed, a mandatory flea bath will be required at owner/rescue’s expense. 

Illness:

• Dogs must not have recently been exposed to any transmissible illness in the past 30 days prior to check-in. Dogs must also have had a yearly fecal check.

• We have the right to refuse any dog showing any symptoms of dog flu, such as coughing, sneezing, fever, or lethargy. If any of these symptoms appear, please do not book boarding.

Emergencies:

• JRB K-9 is trained in minor triage and dog CPR. However, in the event of an emergency, all dogs boarded with JRB K-9 will be transported to TruCare For Pets located at: 11730 Ventura Blvd, Los Angeles, CA 91604. (818) 760-3882 This facility is open 24hrs, 7days/week, including holidays.

• All emergency veterinary services are provided at owner/rescue’s expense.

• As time is of the essence in these situations, we will contact you as soon as we are able, or as soon as your dog has arrived at the emergency veterinary facility.

Food:

• All dogs will be fed per owner/rescue’s instructions. There is no extra charge for this service.

• Should we run out of food, we will contact you.

• Any additional food will be provided at owner/rescue’s expense.

• No bones or toys, please.

Bedding & carriers:

• No blankets or bedding are needed.

• Carriers are not to be left at JRB K-9.

• JRB K-9 is not liable for any lost or damaged items.

Medicine:

• Our staff is able to administer medicine per prescription instructions. An additional charge of $50 will apply.

• Prescribed medication must be in prescription containers with the name and contact information for the prescribing veterinarian on the label.

• Any required refills are at owner/rescue’s expense.

Who can attend:

• To maintain a safe environment for everyone and to minimize distractions, we must limit who can accompany you to the JRB K-9 facility for private training sessions. You may not bring guests, children, friends, relatives not in your household, other dogs, dog walkers, dog trainers, or dog breeders to sessions or classes, unless instructed by JRB K-9.

• Only handlers involved in the day-to-day training process are permitted to attend training sessions, and only if they are handling the dog regularly in all training, and must be accompanied by the contract holder every time.

• Handlers in attendance for any in-home training session or training session at JRB K-9 must participate in all training and group classes, if applicable, in order to be eligible.

• No new, additional, drop-in, or substitute handlers will be permitted to attend or participate in training sessions once the training sessions have started. No exceptions.

AT JRB K-9:

• No unattended children or other dogs are permitted at the JRB K-9 facility. No exceptions.

• Guests, unattended children, and dogs may not be left outside the facility, in your car, or in the neighborhood surrounding the JRB K-9 facility.

• Dogs may not be left in a parked car for any length of time for any reason, even for just a few minutes, and even if it doesn't seem hot and your windows are cracked.

• Please make reliable childcare and pet care arrangements, and back-up arrangements in advance. Keep in mind, lack of childcare or pet care is not a valid reason to miss or cancel your appointment or class at the last minute.

Electronic devices:

• All cell phones must be turned off or silenced during private training sessions.

• Owners, handlers or other household members either participating in or observing training sessions may not use electronic devices (cell phones, camcorders, cameras, tablets, recorders, etc.) during training unless authorized by JRB K-9 to do so.

Petting policy:

• While at the JRB K-9 facility, or at outdoor group classes, absolutely no petting, touching, calling, talking to, feeding, playing with, or attempting to interact with other dogs for any reason. This is mandatory to ensure the safety of all dogs and humans in attendance.

Personal belongings:

• While at JRB K-9, please keep your personal belongings with you at all times. We are NOT responsible for lost or stolen items. Do not leave any valuables or personal belongings in your car.

Miscellaneous:

• Dog owners must notify JRB K-9 via email (with complete documentation) within 48-hours in the unfortunate event your dog is stolen, lost, becomes ill, is injured or dies. These situations will be handled on a case-by-case basis. Please email us at: jrbk.9@aol.com

Rainy Day Policy:

• For group classes, if it’s raining the day of an outdoor class, the class may be cancelled. Notifications will be sent either via text or e-mail.

Disclaimer:

• The information provided by this website is intended for educational purposes and not intended to address individual problems.

• Policies, protocols, schedules, and prices are subject to change at any time without notification.

• JRB K-9 reserves the right to refuse to do business with anyone.

• You agree to these policies and training terms at checkout when making your payment.

Additional Policies:

• Terms of Service

• Advertising Policy

• Privacy Policy